Healthcare firm Kaiser Permanente is coping with a system outage that’s forcing its hospitals and pharmacies to fill out prescriptions with pen and paper — and is slowing down companies at different components of the corporate, too.
“Kaiser Permanente is at the moment experiencing community interruptions, at considered one of our knowledge facilities, which is impacting a few of our functions,” Kaiser Permanente spokesperson Kathleen Campini Chambers says in an announcement to The Verge. “All of our scientific amenities are operational. Nevertheless, members could also be dealing with delays in sure companies equivalent to lab, radiology, and pharmacy on-line and in our amenities. We deeply apologize for the inconvenience. Our technical groups are working to resolve the problem as shortly as potential. Members can go to kp.org for updates.“
The corporate can also be displaying alerts on its regional web sites, together with for Northern California and Oregon / SW Washington. “Presently, you might not be capable to entry some options on our web site, together with e-visits, billing, message middle, and data,” Kaiser Permanente says.
One Verge staffer noticed the issues firsthand right this moment whereas making an attempt to get a prescription stuffed at a Kaiser hospital pharmacy. They mentioned all of the pharmacy’s programs had been down, together with fee terminals, and that the pharmacists needed to fill out a point-of-sale kind to fill the prescription. Staffers on the pharmacy warned about lengthy wait instances, saying it may take an hour to fill a easy prescription.
A thread on Reddit additionally consists of reviews of points from locations like Southern California and Maryland. Kaiser Permanente has additionally been replying to customers on X, saying that it’s “conscious of the system outages” and that it’s “working to revive companies as quickly as potential.”
Replace, Might twenty eighth: Added assertion from Kaiser Permanente.
